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Privacy Policy

This Privacy Policy sets forth the practices of Zoul ("we," "us," or "our") regarding the collection, use, storage, and disclosure of personal information obtained from users of the website i.e https://www.zoulmeditation.com https://www.zoul.app, and https://www.โซล.com (collectively referred to as the “Site(s)”). The purpose of the Site is to provide a range of services as detailed out therein, (including but not limited to individuals along with related organizations) to the interested end users.

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Zoul provides users with a unique platform to listen to curated audio content that supports mindfulness, stress relief, and emotional well-being. By offering a comprehensive suite of services, Zoul simplifies access to valuable resources, enhances privacy, and empowers users to make informed decisions about their mental and emotional health while reducing the need for traditional systems.Zoul’s core mission is to provide users with a secure and confidential platform. Our services are governed by a commitment to compliance with applicable laws and regulations concerning privacy, security, and the ethical delivery of healthcare services (hereinafter referred to as “Services”). Site and Services shall hereinafter be collectively referred to as the "Platform”.

 

We are committed to keeping all personal identifiable information collected from users of our Platform accurate, confidential, secure, and private. This document (“Privacy Policy Agreement”) outlines the information collected about you when you access and use our app. THEREFORE, this Privacy Policy Agreement shall apply to all the users of the Platform (“users”, “you”, “your”) who provide their personal identifiable information along with any other personal or proprietary details on the Platform and thus it shall govern any and all data collection and usage thereof.

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Acceptance of Terms

By using this Platform, you are hereby accepting the terms and conditions stipulated within the Privacy Policy Agreement. You must read, agree with and accept all of the terms and conditions contained in this Privacy Policy Agreement, before you use the Platform. If you do not agree to the terms of the Privacy Policy Agreement, you should refrain from using our Platform. By visiting and using the Platform, you agree that your use of the Platform and any disputes regarding privacy will be governed by this Privacy Policy Agreement. Any new changes or modifications which are added to the current Platform shall also be subject to this Privacy Policy Agreement.

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Collection of Information

The Platform collects various types of information, such as:

  • Voluntarily provided information which may include your name, address, email address, billing and/or credit card information, etc., which may be used when you purchase products and/or services and to deliver the services or products you have requested. 

  • Information automatically collected when visiting our Platform, which may include cookies, third party tracking technologies and server logs. 

  • For better experience, while using our Platform, we may send one or more cookies (which are small text files containing a string of alphanumeric characters) to your computer or mobile device. We may use both Session Cookies and Persistent Cookies. A “Session Cookie” disappears after you close your browser. A “Persistent Cookie” remains after you close your browser and may be used by your browser on subsequent visits to the Platform. User has the right to remove the Persistent Cookies from its browser. If you delete, or choose not to accept, Cookies from the Platform, you may not be able to utilize the features of the Platform to their fullest potential. 

  • When you visit the Site, use the Services provided therein, we may automatically receive and record certain information from your computer, web browser and/or mobile device, including your IP address or other device address or ID, web browser and/or device type, hardware and software settings and configurations, the web pages or Platforms that you visit just before or just after visiting the Platform, the pages you view on the Platform, your actions on the Platform, and the dates and times that you visit, access, or use the services through the Platform. When you use the Platform on a mobile device, we may also collect the physical location of your device by, for example, using satellite, cell phone tower or wireless local area network signals. 

  • We may implement third party advertising or other content on the Platform that may use clear gifs or other forms of web beacons, which allow the third-party content provider to read and write cookies to your web browser in connection with your viewing of the third party content on the Platform. Additionally, we may implement third party buttons (such as Facebook “like” or “share” buttons) that may allow a third party to collect information about you through their browser cookies, even when you do not interact with the button.

  • It is our intent of that any information accessed or collected of User is knowingly and willingly provided by User through use of Platform, submission of surveys, completed membership forms, and emails and that the information is used only for the purpose for which it was requested, and any additional uses specifically provided on this Platform.

  • We may have the occasion to collect anonymous demographic information, such as age, gender, household income, political affiliation, race, and religion. We may also gather information about the type of browser you are using, IP address or type of operating system to assist us in providing and maintaining superior quality service.

 

Use of Information Collected

We may collect and may make use of personal information to assist in the operation of our Site and to ensure delivery of the Services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you. We may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.

 

We may feel it necessary, from time to time, to contact you with regards to a potential new offer which may be of interest to you. If you consent or show interest in presented offers, then, at that time, specific identifiable information, such as name, email address and/or telephone number, may be shared with the third party.  

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We may find it beneficial to share specific data with our trusted partners to conduct statistical analysis, provide you with email and/or postal mail, deliver support and/or arrange for deliveries to be made. Those third parties shall be strictly prohibited from making use of your personal information, other than to deliver those services which you requested, and as such they are thus required, in accordance with this agreement, to maintain the strictest of confidentiality with regards to all your information.

 

We retain the right disclose your personal information or any other information, without prior notice to you, only if required to do so in accordance with applicable laws and /or in a good faith belief that such action is deemed necessary or is required to:

  • Remain in conformance with any decrees, laws and/or statutes or to comply with any process which may be served upon our Platform; 

  • Maintain, safeguard and/or preserve all the rights and/or property; and 

  • Perform under demanding conditions to safeguard the personal safety of users or other visitors of Platform and/or the general public.

You agree and acknowledge that we shall not be liable for any harm, loss or damage of any nature caused to you due to disclosure of information in above mentioned circumstances.

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Children’s Privacy

We do not knowingly collect personally identifiable information from children under the applicable age limits set by privacy laws without verifiable parental or guardian consent. In compliance with applicable laws, parental consent is required for individuals under the age of 16 in most jurisdictions. However, under UAE law, parental consent is required for individuals under the age of 18, and under UK law, consent is required for individuals under the age of 13. While our app focuses on mental health and does not contain harmful content, we are committed to protecting user privacy, especially for minors. If it is determined that personal information has been inadvertently collected from anyone under the applicable age limit, we will take immediate steps to delete such information from our systems. Parents or guardians are encouraged to monitor their child’s use of our Platform and provide consent where required. Our Platform is not intended for use by children below the applicable age limits without appropriate permissions. By using the Platform, you confirm compliance with these requirements.

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Unsubscribe or Opt-Out

All users and/or visitors to our Platform have the option to discontinue receiving communication from us and/or reserve the right to discontinue receiving communications by way of email or newsletters.

 

Security

We use certain physical, managerial, and technical safeguards that are designed to protect the integrity and security of your information. We cannot, however, ensure or warrant the security of any information you transmit to us through the use of Platform, services or store on the Platform and you do so at your own risk. We cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

You will have the right to adjust your privacy settings to limit access to your information, however we cannot control the actions of other users or other third parties with whom you may choose to share your information. Therefore, we cannot and do not guarantee that information you post through the services and on the Platform will not be viewed by unauthorized persons. We are not responsible for circumvention of any privacy settings or security measures contained on the Platform. Even after removal, copies of information that you have posted may remain viewable in cached and archived pages or if other users have copied or stored such information.

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Assignment

We reserve the right to transfer or assign the information that we have collected from users, in connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

 

Changes to Privacy Policy Agreement

We reserve the right to update and/or change the terms of the Privacy Policy Agreement, and as such we will post those changes to our Platform’s homepage, so that the users and/or visitors are always aware of same. If at any point in time we decide to any personally identifiable information on file in a manner significantly different from what was stated when this information was initially collected, the user or users shall be notified accordingly. Users will then have the option to permit or decline the use of their information in this new manner.

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Privacy Compliance and Applicable Legislation We are committed to protecting the privacy and personal data of our users across the globe. Our practices align with key international and regional privacy laws, including the General Data Protection Regulation (GDPR) for residents of the European Union, the California Consumer Privacy Act (CCPA) for California residents, the Personal Information Protection and Electronic Documents Act (PIPEDA) for Canadian users, the Australian Privacy Principles (APP) for Australian residents, the Personal Data Protection Act (PDPA) for users in Singapore and Malaysia, the Lei Geral de Proteção de Dados (LGPD) for Brazilian residents, the UAE Federal Decree-Law No. 45 of 2021 for users in the United Arab Emirates, and the UK General Data Protection Regulation (UK-GDPR) along with the Data Protection Act 2018 for residents of the United Kingdom. These regulations grant users specific rights, including the ability to access, correct, or delete their personal data and to manage how their data is processed. By ensuring compliance with these laws, we uphold the highest standards of transparency, fairness, and data security for all users worldwide. For more information on how we comply with these laws or to exercise your rights, please contact us using the details provided below.

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Access to Camera and Microphone
By using the Zoul app, you acknowledge that the Service may request access to your device’s camera and microphone to enable specific features, such as live streaming. You have the right to deny this access by keeping the camera and microphone off or adjusting your device settings. Your privacy and control are paramount, and we are committed to protecting your information in compliance with applicable laws.

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How to Contact Us
By using the Zoul app, you acknowledge that the Service may request access to your device’s camera and microphone to enable specific features, such as live streaming. You have the right to deny this access by keeping the camera and microphone off or adjusting your device settings. Your privacy and control are paramount, and we are committed to protecting your information in compliance with applicable laws.

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How to Contact Us

If you have any questions or concerns regarding the Privacy Policy Agreement or related to our Platform, please feel free to contact us:

 

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